Patient rights and obligations - Wielkopolskie Centrum Onkologii

Dear Patient!

When using the services of the Greater Poland Cancer Centre in Poznań, you need to realise that you have a number of rights but also obligations. Becoming familiar with those rules, will help you feel safe during your stay at our Centre. The below document provides a clear and satisfactory explanation of your rights and obligations, as well as the rights and obligations of our Centre towards you. No health care services can be provided without patient’s consent (your consent!).

If you believe that your rights have been infringed, you can:

1. File a complaint to the Local Patient Ombudsperson – Krystyna Adamska M.D. (Head of Radiation Oncology III), tel. +48 61 8850653,
  e-mail: krystyna.adamska@wco.pl

1. File a complaint to the Medical Director’s Office of the Greater Poland Cancer Centre, tel. +48 61 8850481, 61 8850808,
  e-mail: dyrektor@wco.pl

Complaints and requests may also be submitted to:
• Complains and Requests Section, Wielkopolska Branch of the National Health Fund, Poznań (tel. +48 61 8506036, +48 61 8506072 and +48 691 626 331).
• Public Council and Public Health Department of the Wielkopolska Province Governor’s Office (tel. +48 61 8517646, +48 61 6475285).

If the infringement was related to a specific medical activity, you may approach the Regional Medical Chamber in Poznań (tel. +48 61 8525860) or the Regional Chamber of Nurses and Midwives in Poznań (tel. +48 61 8620950).

The Commissioner for Patients’ Rights is a central government authority which is competent in the protection of patient rights as specified in the Act on Patient Rights and Patient Rights Commissioner. The Ombudsman performs his functions via the Office of Commissioner for Patients’ Rights.

The Commissioner’s responsibilities include:

- investigations on practices that infringe patients’ collective rights;

- in civil-law matters, tasks specified in Article 55;

- development and submission to the Council of Ministers of proposals of legal acts concerning the protection of patient rights;

- requesting competent authorities to take legislative measures, or issue or amend existing legal acts in the area of patient rights protection;

- creation and release of publications and educative programmes to disseminate knowledge on patient rights protection;

- cooperation with public authorities to ensure that patients rights are respected, particularly with the Ministry of Health;

- provision of competent public authorities, organisations, institutions and medical professional associations with evaluations and conclusions aimed to ensure effective protection of patient rights;

- cooperation with non-government, social and professional organisations who have patient rights protection among their statutory objectives;

- analysis of patients’ complaints to identify threats and rooms for improvement in the health care system;

other tasks specified by law and assigned by the Prime Minister.

The Commissioner for Patients’ Rights may request the Commissioner for Human Rights and the Children’s Ombudsman to take actions within their respective scopes of competence.

Nationwide free helpline:
800 190 590 (fixed line and mobile), available Monday through Friday, 8:00 a.m. – 8:00 p.m.

For more information on the activities of the Commissioner for Patients’ Rights see: http://www.rpp.gov.pl/

Patient’s rights:

Right to health care services
Right to information
Right to report adverse effects of medicinal products
Right to confidentiality of information
Right to give or refuse consent to health care services
Right to respect intimacy and dignity
Right to medical records
Right to pain treatment
Right to appeal against doctor’s opinion
Right to respect private and family life
Right to pastoral care
Right to deposit valuables

The Act on Patient Rights and Patient Rights Commissioner of 6 November 2008 (Journal of Laws from 2016 item 186 as amended) is available at our Centre, in each department’s nurse’s office or by opening the link below.
The Charter of Patients’ Rights has been developed by members of the Accreditation Team at the Greater Poland Cancer Centre, Poznań.

Prof. Julian Malicki
Director of the Greater Poland Cancer Centre

Poznań 2019

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