{"id":4908,"date":"2017-08-24T11:19:52","date_gmt":"2017-08-24T09:19:52","guid":{"rendered":"http:\/\/wco.pl\/?page_id=4908\/"},"modified":"2019-01-24T11:55:22","modified_gmt":"2019-01-24T10:55:22","slug":"patient-rights-and-obligations","status":"publish","type":"page","link":"https:\/\/wco.pl\/en\/for-patients\/patient-rights-and-obligations\/","title":{"rendered":"Patient rights and obligations"},"content":{"rendered":"<h3>Dear Patient!<\/h3>\n<p style=\"text-align: justify;\">When using the services of the Greater Poland Cancer Centre in Pozna\u0144, you need to realise that you have a number of rights but also obligations. Becoming familiar with those rules, will help you feel safe during your stay at our Centre. The below document provides a clear and satisfactory explanation of your rights and obligations, as well as the rights and obligations of our Centre towards you. No health care services can be provided without patient\u2019s consent (your consent!).<\/p>\n<p style=\"text-align: justify;\"><div class='dt-sc-hr-invisible  '><\/div>\n<h3>If you believe that your rights have been infringed, you can:<\/h3>\n<ol>\n<li style=\"list-style-type: none;\">\n<ol>\n<li style=\"text-align: justify;\">File a complaint to the Local Patient Ombudsperson \u2013 Krystyna Adamska M.D. (Head of Radiation Oncology III), tel. +48 61 8850653,<br \/>e-mail: <a href=\"mailto:krystyna.adamska@wco.pl\">krystyna.adamska@wco.pl<\/a><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<p>\u00a0<\/p>\n<ol>\n<li style=\"list-style-type: none;\">\n<ol>\n<li style=\"text-align: justify;\">File a complaint to the Medical Director\u2019s Office of the Greater Poland Cancer Centre, tel. +48 61 8850481, 61 8850808,<br \/>e-mail: <a href=\"mailto:dyrektor@wco.pl\">dyrektor@wco.pl<\/a><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<p>\u00a0<\/p>\n<ol>\n<li style=\"text-align: justify;\">Complaints and requests may also be submitted to:<br \/>\u2022 Complains and Requests Section, Wielkopolska Branch of the National Health Fund, Pozna\u0144 (tel. +48 61 8506036, +48 61 8506072 and +48 691 626 331).<br \/>\u2022 Public Council and Public Health Department of the Wielkopolska Province Governor\u2019s Office (tel. +48 61 8517646, +48 61 6475285).<\/li>\n<\/ol>\n<p style=\"text-align: justify;\">If the infringement was related to a specific medical activity, you may approach the Regional Medical Chamber in Pozna\u0144 (tel. +48 61 8525860) or the Regional Chamber of Nurses and Midwives in Pozna\u0144 (tel. +48 61 8620950).<\/p>\n<p style=\"text-align: justify;\">The Commissioner for Patients&#8217; Rights is a central government authority which is competent in the protection of patient rights as specified in the Act on Patient Rights and Patient Rights Commissioner. The Ombudsman performs his functions via the Office of Commissioner for Patients&#8217; Rights.<\/p>\n<p>\u00a0<\/p>\n<p>The Commissioner&#8217;s responsibilities include:<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"text-align: justify;\">investigations on practices that infringe patients\u2019 collective rights;<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"text-align: justify;\">in civil-law matters, tasks specified in Article 55;<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"text-align: justify;\">development and submission to the Council of Ministers of proposals of legal acts concerning the protection of patient rights;<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"text-align: justify;\">requesting competent authorities to take legislative measures, or issue or amend existing legal acts in the area of patient rights protection;<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"text-align: justify;\">creation and release of publications and educative programmes to disseminate knowledge on patient rights protection;<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"text-align: justify;\">cooperation with public authorities to ensure that patients rights are respected, particularly with the Ministry of Health;<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"text-align: justify;\">provision of competent public authorities, organisations, institutions and medical professional associations with evaluations and conclusions aimed to ensure effective protection of patient rights;<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"text-align: justify;\">cooperation with non-government, social and professional organisations who have patient rights protection among their statutory objectives;<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"text-align: justify;\">analysis of patients\u2019 complaints to identify threats and rooms for improvement in the health care system;<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<ul>\n<li style=\"text-align: justify;\">other tasks specified by law and assigned by the Prime Minister.<\/li>\n<\/ul>\n<p style=\"text-align: justify;\">The Commissioner for Patients\u2019 Rights may request the Commissioner for Human Rights and the Children&#8217;s Ombudsman to take actions within their respective scopes of competence.<\/p>\n<p><strong>Nationwide free helpline<\/strong>:<br \/>800 190 590 (fixed line and mobile), available Monday through Friday, 8:00 a.m. &#8211; 8:00 p.m.<\/p>\n<p>\u00a0<\/p>\n<p>\u00a0<\/p>\n<p style=\"text-align: justify;\">For more information on the activities of the Commissioner for Patients\u2019 Rights see: <a href=\"http:\/\/www.rpp.gov.pl\/\">http:\/\/www.rpp.gov.pl<\/a>\/<\/p>\n<p style=\"text-align: justify;\"><div class='dt-sc-hr-invisible  '><\/div>\n<h3>Patient\u2019s rights:<\/h3>\n<ul>\n<li>Right to health care services<\/li>\n<li>Right to information<\/li>\n<li>Right to report adverse effects of medicinal products<\/li>\n<li>Right to confidentiality of information<\/li>\n<li>Right to give or refuse consent to health care services<\/li>\n<li>Right to respect intimacy and dignity<\/li>\n<li>Right to medical records<\/li>\n<li>Right to pain treatment<\/li>\n<li>Right to appeal against doctor\u2019s opinion<\/li>\n<li>Right to respect private and family life<\/li>\n<li>Right to pastoral care<\/li>\n<li>Right to deposit valuables<\/li>\n<\/ul>\n<p style=\"text-align: justify;\">The Act on Patient Rights and Patient Rights Commissioner of 6 November 2008 (Journal of Laws from 2016 item 186 as amended) is available at our Centre, in each department\u2019s nurse\u2019s office or by opening the link below.<br \/>The Charter of Patients\u2019 Rights has been developed by members of the Accreditation Team at the Greater Poland Cancer Centre, Pozna\u0144.<\/p>\n<p style=\"text-align: justify;\"><div class='dt-sc-hr-invisible  '><\/div>\n<p style=\"text-align: right;\"><em>Prof. Julian Malicki<\/em><br \/><em>Director of the Greater Poland Cancer Centre<\/em><\/p>\n<p style=\"text-align: right;\">Pozna\u0144 2019<\/p>\n<p>\u00a0<\/p>\n<p><strong>Appendices:<\/strong><\/p>\n<ul>\n<li><a href=\"https:\/\/wco.pl\/wp-content\/uploads\/2019\/01\/lex-dz-u-2017-1318-t-j-prawa-pacjenta-i-rzecznik-1.pdf\">Act on Patient&#8217;s Rights and the Commissioner for Patient&#8217;s Rights<\/a><\/li>\n<li><a href=\"https:\/\/wco.pl\/wp-content\/uploads\/2019\/01\/karta-praw-pacjenta.pdf\">Charter of Patients\u2019 Rights<\/a><\/li>\n<\/ul>\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Dear Patient! When using the services of the Greater Poland Cancer Centre in Pozna\u0144, you need to realise that you have a number of rights but also obligations. Becoming familiar&#8230;<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":4460,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-4908","page","type-page","status-publish","hentry"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/wco.pl\/en\/wp-json\/wp\/v2\/pages\/4908","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wco.pl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/wco.pl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/wco.pl\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/wco.pl\/en\/wp-json\/wp\/v2\/comments?post=4908"}],"version-history":[{"count":0,"href":"https:\/\/wco.pl\/en\/wp-json\/wp\/v2\/pages\/4908\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/wco.pl\/en\/wp-json\/wp\/v2\/pages\/4460"}],"wp:attachment":[{"href":"https:\/\/wco.pl\/en\/wp-json\/wp\/v2\/media?parent=4908"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}